If new firmware is available, click Yes to update the firmware.Click ADVANCED > Router Update > Check.After you regain access to your router, to prevent further login issues, make sure that your firmware is up to date:.After factory resetting your router, log in in to your router using the default user name and password.Your router’s admin user name, admin password, WiFi network name (SSID), WiFi password, and security settings return to factory settings.įollow these steps after you perform a factory reset: Note: After you perform a factory reset, any personalized router settings and configurations that you made are lost. For more information, see How do I perform a factory reset on my NETGEAR router?. If none of the above steps resolve your router access issues, perform a factory reset of the router.Power cycle your router, modem, and connected devices (including desktops, laptops, phones, tablets, game consoles).įor more information, see How do I power cycle my home network?.Disconnect from any additional Internet or VPN connections and only connect to your NETGEAR router. Note: If you are connected to multiple networks at the same time (wired, wireless, VPN, or a corporate connection), you might not be able to access your router’s web interface. Try using a different device (phone, tablet, laptop, desktop).For example, if you are connected to the 2.4 GHz wireless band, connect to the 5 GHz band. You can also try different wireless connections. If you’re using WiFi, try using a wired Ethernet connection.Try connecting to your router in a different way:.Finding your IP address without using the command prompt.How to Find Your Router’s IP Address on Any Computer, Smartphone, or Tablet.If those IP addresses do not work, see one of the following topics: ![]()
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